The Light Bulb District is to have 100% Customer satisfaction. All returns are handled in a timely and professional manner.
We advise that all customers inspect packages upon receipt for correctness, damages or defective products.
All stock items that are sold can be returned within 10 days of delivery for full credit, excluding shipping charges (see terms below).

All returns require authorization.

Customers in need to return any products please contact The Light Bulb District via telephone or email us to obtain a Return Authorization (RMA) number. Request for Returns are not process via voicemail. A customer service representative will issue a Return Authorization (RMA) number and give instructions on the procedure to return the purchased product. Return authorizations must be filed within 15 days of the original shipping date in order to be eligible for a total refund of the product. Any packages returned without an RMA number will be subject to a 15%-50% restocking fee and handling charge. Return authorizations numbers will expire 15 business days after they are issued. The Light Bulb District must receive the purchased product within 12 days after issuing the RMA. If the customer contact us about a return after 15 days of the original shipping date, The Light Bulb District will charge a restock fee of 15% to 30% before credit as per policy. Credit will either be a refunded to the customer or as store credit. Refunds to the customer can be made concurrently within the same form of payment originally used for purchase. The Light Bulb District’s store credit is valid for 90 days from the date of issue. After 90 days, the customer will forfeit any or all unused credit for the light bulb district. After 90 days, there will be no refunds; however the manufacturer warranties may still apply to specific products.

If the customer refuses to accept delivery of a product package or if a product package is undeliverable to the address that is provided, the return shipping cost will be deducted from the customers refund.

Conditions for returns shipped include:

• Non-defective items must be in original packaging and in resalable condition.
• Include a copy of the packing slip with the return.
• Package(s) must return item(s) safely & securely.
• The RMA number must be written clearly and enclosed inside the shipped package(s).
• The recommend usage of shipping is one that allows tracking of package(s) that are return.
• The Light Bulb District is not liable for lost or missing package(s) on return shipments.

Returns for Credit Amount:

Returns are eligible for a total refund to the customer including the shipping cost of the product, if the return is a result of an error by The Light Bulb District. If the return is not due to an error by The Light Bulb District, then the original shipping costs will be deducted from the customers refund. If a replacement product is returned to The Light Bulb District, then the original cost of shipping the replacement will be deducted from the customers refund.

The returned item or items must be condition to be resold at retail cost and included in it’s original packaging. Refunds will be made using the same method of payment the customer originally used for purchase. Refunds are usually issued within 10 business days or sooner after inspection of the return product have been done upon received date of the returned product. In the return of a product due to a manufacture recall or default case the return credit will be delayed. Returned purchases on credit card refunds usually appear on the next billing cycle of the customers credit.

Exclusions to the return policy are:

• No returns on special orders.
• No Return on clearance and closeout items.

"Special order" includes but is not limited to bulbs and quantities are no in current inventory at time of purchase.

Questions? Please contact The Light Bulb Districts customer service department:

Toll free: 1-888-418- BULB (2852)
Fax: 1(888) 418-0607

Email us at: customerservice@lightbulbdistrict.com
Monday - Friday 10.00 AM – 6.00 PM Eastern Time